Shipping & Returns

Shipping

We currently ship Australia-wide only.

✨ Please allow 2–3 business days for your order to be packed and dispatched.

Returns & Exchanges

At Play Pretend by Emi, we want you to love your purchase.

• No Refunds or Credit Notes: We do not offer refunds or store credits for change of mind or wrong size.

• Exchanges Only: Items can be returned for an exchange within 14 days of delivery, provided they are unworn, unwashed, and in original condition with tags attached. If an exchange is required please contact us via the form below.

• Faulty Items: In the unlikely event that your item is faulty, please contact us via the form below and we’ll happily assist you.

✨ Thank you for shopping with Play Pretend by Emi. Every order means the world to us, and we’re here to make your experience as sweet and simple as possible.